Give the Customer What They Need – Not What They Want

February 10, 2017

Matt Coyne

Matt Coyne is a Technology Engagement Architect at GES EMEA. He has worked in the events and exhibitions industry for over 10 years and has extensive experience ranging from organizing and design to websites, registration and intelligent data services.

Big data, small data, box data, fish. Any ‘90s raver will tell you that this was the dance move of choice with students across the country. Well, close…but maybe this one’s the Silicon Valley dance trend of 2017?

At the end of every year, content either focuses on trends or a full-on Year In Review. What’s hot? What’s not? What’s coming next? Companies announce what’s "new" and the cycle continues.

On the topic of data, this year’s (and the last few years’) trend was big data and how it would revolutionize your business. Did it? Has it? If you know how to interpret what you’re looking for, it may well have done so, however, for most, it’s useful data that has revolutionized their approach. Capturing and using data that is useful saves time and money, increases revenues and improves experiences.

Every other media out there – radio, TV, broadsheet – has statistical proof as to where advertisers’ money will go and who it will reach. They have metrics that show roughly what your pound/euro/dollar/rupee/dirham will get in return.

As an example, when you’re looking at running a new Google AdWords campaign, before you even press the spend button, you know exactly who you’re going to target and how much it’s going to cost you.

Should exhibitions be any different? No, not really. Traditionally, events and exhibitions sell to exhibitors or sponsors around the subject of attendance and basic level demographic information.

But that’s changing.

Today, you can prove the value of each area of your space, what sort of visitor it attracts and where your customers can get the best return according to their needs.

The trend for 2017 isn’t a trend as such, but a paradigm shift in how sales teams sell. Exhibition sales will sell tailored space according to what their customer needs, not what they want.

Imagine that you’re selling space for a fashion event. Imagine telling your customer that by taking a smaller space in a specific area of the show, engaging with a speaking session, taking part in a catwalk and sponsoring an area of the show, they will receive a minimum number of leads from exactly the type of customer that they want to meet. Imagine how much easier that sale is going to be, and how much happier your customer will be, in the knowledge that they’ve not been oversold.

The result?

• Your customer is better engaged.

• Your customer attains better return on objectives.

• You retain your customer for longer.

• You generate additional revenues.

It’s a win-win.

Engaged sales teams are already asking their customers who they want to meet. What they want to get out of having a presence at your event. What they expect in return for parting with their hard-earned cash.

There are myriad tools out there to capture this measurement, such as Visit Connect or Poken, with which the organizer is able to measure interactions on any presence at the event for each exhibitor.

The more data points you have around an event, the more you can measure and the more you can prove value back to your customers.

The modern event can prove nearly every corner of their show real estate, with some pretty basic metrics. Dare I say it, the modern salesman can sell more intelligently, with more support from real information, than they have been previously able to do.

Make your event smarter. Engage better with your customers. Enjoy greater results.

This article originally appeared in Engage Magazine.

Add new comment

Partner Voices
Here at Mandalay Bay, venues are inviting and innovative. As one of the most iconic names on the Las Vegas Strip, the Mandalay Bay Convention Center has recently undergone an exciting upgrade. This renowned venue now offers everything your business needs, with a refreshed convention space designed to inspire productivity and creativity, as well as an impressive selection of world-class restaurants and amenities. If you're searching for a venue that is both inviting and innovative, Mandalay Bay is the place to be. Mandalay Bay is committed to investing in a new wave of enhancements, not only in the convention space but also throughout the entire resort. With new restaurant openings and remodels, spectacular entertainment, and updated rooms, Mandalay Bay promises to deliver new and exciting experiences to its guests until 2024. To create a truly effective conference venue, Mandalay Bay has carefully considered what businesses require. The right technology, capacity, and inspiration are essential to take ideas to the next level. The refreshed Mandalay Bay Convention Center has been designed with your business in mind. Every room is equipped with newly-upgraded technology, enhancing our ability to support bandwidth demand and overall data capabilities. Additionally, the addition of 10 new digital walls provides bigger and more dynamic ways to display customized content messages. Mandalay Bay offers world-class conference space and service. The venue options range from ballrooms to ample pre-function spaces, catering to teams of any size while accommodating multiple large groups simultaneously. Our certified planners work collaboratively with you to understand your specific event requirements, anticipating your business needs and offering the best-fit solutions. In addition to providing exceptional conference facilities, Mandalay Bay is also dedicated to sustainability. We strive to give our guests an unforgettable experience while minimizing our impact on the environment. As part of our sustainable energy efforts, you'll find refillable water stations throughout the property, eliminating the need for single-use plastic bottles and reducing unnecessary plastic usage. Mandalay Bay is proud to offer an upgraded and enhanced experience for businesses seeking a venue that combines innovation, convenience, and sustainability. Whether you're hosting a conference, meeting, or other business event, Mandalay Bay's refreshed convention space, world-class service, and commitment to sustainability make it the ideal choice. Come and discover the new wave of experiences awaiting you at Mandalay Bay on the Las Vegas Strip. Wherever your organization is going, getting there starts with being here.