Herding Cats: Keeping Rooms in the Housing Block
October 12, 2013
Tradeshow organizers are generally an easy-going group of folks. They are jovial, fun and even occasionally well-mannered. The massive exception here is when you are talking to them about things like attendance, labor rules, revenue and … I am whispering here … keeping rooms in the block. Yes, that latter topic will typically unleash a diatribe on human behavior theory and the decline of Western civilization. It’s like herding cats, they will tell you.
The good news is that attendee behavior can be influenced when it comes to keeping rooms in the block. I have found that there are two key elements to getting the attention of an attendee: Money and convenience.
Four broad ideas to consider:
• Offer special benefits for staying within the block, such as restaurant coupons, a free spa visit, airport shuttle pass, etc. (can all be provided by the hotel)
• Take steps to restrict shuttle bus access to those within the block by issuing special wrist bands or badges.
• Consider innovative offers such as three nights at $149 per night vs. one night at $199. Also, offer early bird room rates, just as you offer early bird registration rates.
• Combine Registration and Housing. Package the hotel room with event registration. For example, the registration fee is normally $400 but those staying in the block pay only $250.
Along these lines, doing the right thing and risk avoidance are also factors in human behavior. I am a fan of communicating the benefits of booking in the block to attendees and exhibitors. It’s important to know that by doing so, they are supporting the event and their industry.
Additionally, it is good to also inform travelers of the risks of booking out of the block, particularly with sites that might not offer changes or refunds and, that in the event a hotel is oversold they will likely be the first to get walked.
No rocket science here, just good business that’s good for our business.
Happy herding!
Partner Voices
Overview:
The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality.
In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way.
“We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.”
Amenities:
The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.
The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience
The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need.
Gold Key Members
The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events.
OCCC Events:
This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.
The Center’s top five events during their 2022-2023 fiscal year included:
AAU Jr. National Volleyball Championships 2023
200,000 Attendees
$257 Million in Economic Impact
MEGACON 2023
160,000 Attendees
$205 Million in Economic Impact
Open Championship Series 2023
69,500 Attendees
$89 Million in Economic Impact
Sunshine Classic 2023
42,000 Attendees
$54 Million in Economic Impact
Premiere Orlando 2023
42,000 Attendees
$108 Million in Economic Impact
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