Sciensio EventBots Now Available Through Aventri
January 15, 2019
Event management solution provider Aventri and AI Chatbot company Sciensio have teamed up to offer an industry first: an end-to-end event management solution that leverages EventBots.
EventBots are now available as an add-on to the Aventri product suite, allowing planners to access the technology directly through the Aventri dashboard.
EventBots provide quick answers to thousands of the questions event attendees commonly ask. With the new Aventri/Sciensio chatbot technology, attendees simply text their questions to a phone number that the organizer provides (or use planner-defined channels that may include WebChat, Facebook, Messenger, Twitter and WhatsApp). The EventBot’s AI analyzes the text and responds with the information the customer needs.
The automated nature of the technology reduces stress on planners and information desk staff, who are frequently deluged with repetitive questions.
EventBots provide a highly scalable way to answer those questions in real-time – Sciensio’s conversation design engine delivers millions of answers with an average response time of fewer than three seconds – around the clock. And since prospective attendees often have questions before committing to an event, the EventBot can even help drive registration, according to Aventri officials.
“One of the beauties of an EventBot is you can have hundreds, even thousands, of participants receiving answers to different questions at the same time,” said Brad Langley, vice president of channel and partner management at Aventri.
He continued, “You can’t do that with other communication channels. This frees planners up to focus precious time and energy on the other responsibilities that go into creating successful events.”
The use cases for EventBots go beyond answering frequently asked questions. They can also be used to send targeted notifications like greetings, feedback requests, room changes, reminders and communications in the event of an emergency.
EventBots are also highly customizable, from audience segmentation right down to name and even a personality, such as, “Betty the Bot.”
Bob Caldwell, founding partner and chief revenue officer at Sciensio, used data to back up EventBots’ efficiency claims.
“Not all attendees read event emails and printed material, but text messages have a 98 percent open rate,” Caldwell said.
He continued, “On average, people read them in less than five seconds. That means attendees actually read the important things organizers send them. Attendees have the technology in their hands and know how to use it. If they can text, they can use EventBots.”
Not only are EventBots easy to use, but they are also possibly more efficient than volunteer or temp event support staff.
Sciensio’s EventBots have a more than 95 percent correct response rate, exceeding even a call center industry average of 80 percent. Any questions they are not able to answer, they will refer to a channel determined by the planner, such as sending a text message or email to the planner or customer service staff.
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Partner Voices
Overview:
The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality.
In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way.
“We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.”
Amenities:
The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.
The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience
The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need.
Gold Key Members
The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events.
OCCC Events:
This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.
The Center’s top five events during their 2022-2023 fiscal year included:
AAU Jr. National Volleyball Championships 2023
200,000 Attendees
$257 Million in Economic Impact
MEGACON 2023
160,000 Attendees
$205 Million in Economic Impact
Open Championship Series 2023
69,500 Attendees
$89 Million in Economic Impact
Sunshine Classic 2023
42,000 Attendees
$54 Million in Economic Impact
Premiere Orlando 2023
42,000 Attendees
$108 Million in Economic Impact
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