New Online Ordering System at Cobo Center Streamlines Event Services
March 6, 2018
Cobo Center has launched a newly redesigned exhibitor and conference services online ordering system that provides in-house and vendor event services with a streamlined, transparent ordering process and allows customers access to their ordering history from start to finish.
“For our customers across the globe, this new software creates an online order system for Cobo event services that gives immediate information to users on order status, history and payment,” explained Claude Molinari, general manager of SMG/Cobo Center.
He added, “Reports, statements, and receipts are digitized, simplified and always accessible.
Launched and developed during the 2018 North American International Auto Show (NAIAS), the new Telling Stone Software enables users to:
- Access historical documentation for all orders previously placed for all events
- Make a payment safely and securely with the ability to retain a credit
card on file and expedite the checkout process - Review costs before placing orders
- Receive electronic receipts and order confirmations
- Review a detailed order history by event, making it easier to place orders for
future events - Create order reports from historical data for event planning and budget
development - Copy orders from one event to another
“We know that if any part of our operations can deliver the level of service we expect to the auto show, it can support any event in our facility,” said Molinari.
He continued, “NAIAS is the world’s biggest auto show and it brings an international clientele with it. It was the perfect launching ground for us. The advanced technology creates an improved experience for customers who rely on us for their event’s success.”
During the show, the new online system was met with much enthusiasm from exhibitors, who said they not only appreciated the easier ordering process but also the reporting aspect of the software, Molinari added.
With going paperless as an ongoing part of Cobo Center’s sustainability program, the new system encourages the use of digital files to keep and exchange ordering information, not only in the facility but also for customers wherever they’re working.
Following the $279 million renovation of the facility’s infrastructure, the implementation of new security and technology improvements at Cobo Center is a continued part of the ongoing resurgence of the convention center and Detroit, Molinari said.
Partner Voices
Overview:
The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality.
In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way.
“We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.”
Amenities:
The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.
The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience
The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need.
Gold Key Members
The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events.
OCCC Events:
This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.
The Center’s top five events during their 2022-2023 fiscal year included:
AAU Jr. National Volleyball Championships 2023
200,000 Attendees
$257 Million in Economic Impact
MEGACON 2023
160,000 Attendees
$205 Million in Economic Impact
Open Championship Series 2023
69,500 Attendees
$89 Million in Economic Impact
Sunshine Classic 2023
42,000 Attendees
$54 Million in Economic Impact
Premiere Orlando 2023
42,000 Attendees
$108 Million in Economic Impact
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