A Great Customer Experience Isn’t Enough — Your Event Must Deliver Results

Submitted by rwimberly@tsnn.com on Sun, 05/10/2015 - 20:33

Picture McCormick Place — the largest convention center in North America — situated in the heart of Chicago. It’s the weekend of the Bank of America Chicago Marathon, and runners are picking up their race packets at the Abbott Health & Fitness Expo at the convention center.

Whitepaper on How Dynamic Housing Models Work for Meetings and Events Industry Released

Experient and MGM Resorts International, in partnership with The Association of Equipment Manufacturers have released the whitepaper explaining why dynamic housing models work for the meetings and events industry.

The whitepaper, “Modernize Your Room Block Pricing Model,” can be downloaded for free at http://info.experient-inc.com/modernize-room-block-pricing.

Production Resource Group Will Acquire XL Video

Production Resource Group has agreed to acquire the XL Video Group, one of the largest providers of multi-market video services.

“By combining XL Video with PRG, we are creating a tremendously valuable resource for event and entertainment producers anywhere in the world”, said PRG Chairman and CEO Jeremiah J. Harris.

He added, “The integrated company will be able to offer an exceptional breadth of production technologies and depth of industry expertise.”

Viad’s Overall 2015 Q1 Revenues Down 7.4 Percent, Same-show Revenues Up 7.4 Percent

Negative show rotation in the first quarter of 2015 had an impact on Viad’s overall revenues, dipping to $264.4 million, compared with $285.6 million in the first quarter of 2014.

Global Experience Specialists, a division of Viad, also saw first-quarter revenues decrease to $256.9 million, compared with $277.8 million during the same time period last year.

Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact